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Who do I contact?
Call us at 1-800-379-3274
Or write to the following address:
Customer Service
PO Box 687
Pittsburg, KS 66762
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How can I become a Twin Spires Club member?
If you are not yet you can join today, simply go to www.twinspiresclub.com.
As a member, you will receive special pricing on merchandise, earn points, prizes, and
privileges, receive exclusive mailings and offers, stay on top of horse racing news, win
cash, points, and prizes in special contests, and you will receive 100 points just for signing up.
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How do I order?
You can order from us by placing an order directly through our on-line store
(www.thederbystore.com), calling 1-800-379-3274 or fax 1-877-856-8540, or by writing to us
at:
Churchill Downs Catalog
PO Box 687
Pittsburg, KS 66762
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What credit cards are accepted?
We accept Visa, MasterCard, Discover and American Express credit cards.
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Should I put spaces or dashes in the card number?
No. Your card number should be entered in as a continuous string of numbers.
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Do I get a discount on corporate or large orders?
Contact us at 1-800-379-3274 option 2 to process a corporate or large order.
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Is sales tax charged for all states?
All applicable local and state sales taxes are charged for merchandise and shipping
on orders delivered to AR, CA, DC, FL, IL, KS, MN, MO, NJ, NV, OH, OK, SC, TN, TX, WA.
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How do I cancel an order?
To cancel an order, call customer service at 1-800-379-3274, we must be contacted
in 24 hours to process the cancellation.
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What is the return policy?
We've selected our merchandise with you in mind. However, if you are disappointed
with anything you received, please return it within 90 days for a prompt refund.
Merchandise being returned must not have been washed or worn. Returns are not allowed on
personalized items. If you need to return merchandise, simply follow the instructions on
your packing slip. Before shipping your merchandise back, please call Customer Service
at 1-800-379-3274 between the hours of 7am-7pm CST (Monday-Friday) to obtain a Return
Authorization (RA#) number.
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How soon will I receive my package after I place my order?
Your shipping and processing time depends on the method of shipping you select.
Estimated times are listed below. Please note that the Total Time indicates how long it
should take from the time you place your order until the time you receive your order.
Regular delivery: 5 - 12 business days
Rush delivery: 4 business days
Express delivery: 1 - 2 business days
Please note that light weight packages may be shipped via USPS. All other
packages will be shipped via UPS. If you have any questions on shipping methods or
require UPS services, please contact customer service at 1-800-379-3274.
We regret that some items cannot be shipped Rush or Express: see individual product
descriptions for exceptions. Please note that if your order includes even one item that
cannot be expedited and you have selected Rush or Express delivery, the entire order will
be automatically changed to Standard delivery. Note: Rush and Express shipping not
available for International Orders.
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What if I have a question regarding shipment of my order?
Please call us at 1-800-379-3274 and we'll be happy to tell you the status of your
shipment.
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How do I make a return by mail?
To return a purchase by mail:
Box purchase to include all packaging/accessories
Enclose the completed return portion of your packing slip
Insure and ship your package to:
Churchill Downs Catalog
ATTN: RA Dept "Put Your Order Number Here"
PO Box 687
808 E. Jefferson
Pittsburg, KS 66762
